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Health Care Training with Phoenix Gold Home Care & Support

At Phoenix Gold Home Care & Support, we embrace a philosophy that views employees’ costs as investments rather than mere expenses. Recognizing the crucial role each staff member plays in delivering exceptional care, we prioritize the provision of necessary educational and experiential training. At Phoenix Gold Home Care & Support, we actively promote and support the ongoing education of our employees.

Joining Phoenix Gold Home Care & Support isn’t just about finding a care job vacancy; it’s about becoming part of a caring family. We foster an environment that encourages your personal and professional growth, empowering you to take on new challenges in your career. Our commitment includes providing opportunities for additional qualifications and diplomas, as well as pathways for career advancement.

Our comprehensive induction program, outlined below, ensures that each candidate undergoes a thoughtful and invested onboarding process:

  1. Participate in a face-to-face training program.
  2. Engage in structured shadowing activities across various environments.
  3. Complete statutory and mandatory E-learning units.
  4. Undertake the care certificate, if not already completed.
  5. Attend weekly supervisions with your mentor.

Encouraging career development is a cornerstone of our organization. From the start of your journey with us, you will be paired with a mentor dedicated to working closely with you, providing support and facilitating additional professional development as needed.

Upon successful completion of our formal induction program and probation, we actively encourage you to pursue health and social care diplomas at various levels. If you’re 19 or older without a level 3 qualification or higher, you can access a free level 3 qualification in health and social care from the UK government. Explore suitable courses near you through the National Careers Service course finder and find more information on the UK government webpage.

If a role in our care agency resonates with you, apply for our care job vacancies. Rest assured, we will stand by you every step of the way, serving as your extended family.

Medication Management

Aims and Objectives: Gain a comprehensive understanding of the legislation governing the administration of medicines. This includes proper storage and recording procedures, recognizing various types of medication and their mechanisms, adherence to protocols in receiving, storing, and recording medicines, identification of common adverse reactions, and awareness of variations in protocols across healthcare provisions.

Food Hygiene Practices

Aims and Objectives: Equip participants with the knowledge and skills to prepare food safely and maintain proper food hygiene practices both at home and in the workplace.

Participants will:

  • Describe legal requirements related to food hygiene and safety.
  • Explain the consequences of poor food hygiene practices at work and home.
  • Identify the causes and symptoms of food poisoning.
  • Understand the significance of good personal hygiene.
  • Recognize the importance of correct food handling and preparation in the workplace.

Fire Safety Procedures

Aims and Objectives: Educate participants on actions to take during a workplace fire emergency, identify appropriate fire extinguishers for different fire types, understand the dynamics of fire occurrence and spread, and provide measures to reduce the risk of fires both at work and in their homes where applicable.

Nutrition and Hydration Management

Aims and Objectives: Ensure participants can effectively meet the nutrition and fluid needs of individuals under their care.

Participants will:

  • Understand the principles of hydration, nutrition, and food safety.
  • Support individuals in accessing fluids according to their care plan.
  • Support individuals in accessing food and nutrition according to their care plan.

Moving and Handling (including Practical at Customer Premises)

Aims and Objectives:

  • Clarify personal and employer obligations regarding manual handling.
  • Comprehend the repercussions of poor manual handling practices.
  • Define actions to be taken during required manual handling maneuvers at the workplace.
  • Identify various types of equipment for manual handling.
  • Recognize appropriate maneuvers for different manual handling situations.

Health and Safety

Aims and Objectives:

  • Outline the legal obligations of both individuals and employers concerning health and safety.
  • Identify a spectrum of hazards in the work environment.
  • Recognize potential harms resulting from hazards in the workplace.
  • Emphasize the importance of adhering to implemented hazard controls.

Mental Capacity Act

Aims and Objectives:

  • Comprehend the legal framework of the Mental Capacity Act 2005.
  • Describe the groups affected by the legislation.
  • Explain the concept of ‘best interests.’
  • Define the role of Lasting Power of Attorneys.
  • Explain the Deprivation of Liberty Safeguards.

End of Life

Aims and Objectives:

  • Enhance understanding and awareness of end-of-life care.
  • Share key messages on how frontline workers can collaborate to support individuals at the end of life.
  • Increase understanding and knowledge of various roles and experiences related to end-of-life care.

Infection Control

Aims and Objectives:

  • Specify personal and employer obligations regarding infection control.
  • Understand consequences of poor infection control practices.
  • Define actions related to infection control requirements at the workplace.
  • Identify appropriate actions for different infection control situations.

Personal and Pressure Care

Aims and Objectives:

  • Understand the caregiver’s role in providing personal care.
  • Grasp incontinence and its management.
  • Describe the importance of personal hygiene procedures.
  • Understand pressure sores and strategies for prevention.

Dementia

Aims and Objectives:

  • Understand how to enhance care for individuals with dementia.
  • Understand methods to support relationships for those with dementia.
  • Enumerate reasons for challenging behaviors.
  • List different types of dementia.
  • Gain insight into the experience of having dementia.

Communication

Aims and Objectives:

  • Stress the importance of effective communication at work.
  • Explain meeting communication and language needs, preferences, and wishes of individuals.
  • Describe methods to promote effective communication.
  • Outline principles and practices related to confidentiality.
  • Emphasize the importance of correct information handling.

First Aid

Aims and Objectives:

  • List actions in case of emergencies at the workplace.
  • Demonstrate cardiopulmonary resuscitation methods, including AED usage.
  • Provide first aid to unconscious and choking casualties.
  • Describe correct actions for wound control, bleeding, and other first aid situations.

Person-Centered Care

Aims and Objectives:

  • Understand the concept and practice of person-centered care.
  • Explain the importance of privacy and dignity.
  • Describe methods to promote choice and independence.
  • Demonstrate awareness of the individual’s environment and make necessary changes.
  • Support individuals in maintaining identity and self-esteem.

Equality and Diversity

Aims and Objectives:

  • Explore equality and diversity in the workplace.
  • Examine key anti-discrimination legislation.
  • Discuss the impact of discrimination on individuals and communities.
  • Understand legal rights and responsibilities.
  • Acknowledge the benefits of a diverse workforce in healthcare organizations.

Risk Assessment

Aims and Objectives:

  • Grasp the concept of risk assessment and its components.
  • Identify hazards and potential harms in the working environment.
  • Recognize a hierarchy of hazard controls to minimize risks.
  • Utilize the risk matrix risk assessment method to prioritize control implementation.
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